As a Communication Specialist, you’ll become the heartbeat of our customer interactions. Your role is to ensure smooth communication between customers and our service team.
What You’ll Learn & Develop:
✅ Foundational Customer Service Skills – Handling inbound calls with professionalism and empathy.
✅ Appointment Scheduling & Coordination – Navigating our scheduling systems for service, rental, and remote appointments.
✅ Efficient Call Management – Dispatching calls effectively, managing recall inquiries, and logging customer concerns.
✅ Problem-Solving & Multitasking – Learning to think on your feet and provide solutions in real-time.
✅ Time Management – Organizing daily outbound call tasks efficiently.
Key Responsibilities:
- Answer incoming dealership calls and route them accordingly.
- Schedule and manage service appointments, including pick-up and delivery.
- Assist customers with recall inquiries and fleet service needs.
- Coordinate rental vehicle reservations for service appointments.
💡 Once you master these skills and demonstrate consistency, you’ll have the opportunity to take on more leadership and customer-focused responsibilities in Level 2.
