As a Communication Advisor, you’ll step into a role that involves critical customer insights, team leadership, and dealership-wide impact.
What You’ll Learn & Develop:
✅ Customer Experience Leadership – Managing and strategizing customer satisfaction efforts to maintain top-tier service.
✅ Business & Dealership Strategy – Working closely with management to refine communication and service processes.
✅ Interdepartmental Collaboration – Bridging communication between customers, advisors, and service teams.
✅ Service Liaison Training – Shadowing service advisors to gain deeper insights into the full customer journey.
Key Responsibilities:
- Serve as a CSI Representative, leading survey follow-ups and handling negative feedback.
- Oversee email and call communication strategies for customer engagement.
- Attend CSI meetings with department managers.
- Assist with service scheduling adjustments, overbooking, and fleet scheduling.
- Participate in the Jr. Advisor/Liaison program, working hands-on with service advisors.
💡 At this stage, you are a key player in shaping the dealership’s customer service excellence. You’re not just responding to customers—you’re influencing the entire customer journey.
