Communication Advisor – Level 3
As a Communication Advisor, you’ll step into a role that involves critical customer insights, team leadership, and dealership-wide impact. What You’ll Learn & Develop: ✅ Customer Experience Leadership – Managing and strategizing customer satisfaction efforts to maintain top-tier service.✅ Business & Dealership Strategy – Working closely with management to refine communication and service processes.✅ Interdepartmental […]
Communication Specialist Lead – Level 2
As a Communication Specialist Lead, you take ownership of customer experience beyond daily tasks, ensuring smooth operations and higher customer satisfaction. What You’ll Learn & Develop: ✅ Advanced Customer Retention Strategies – Conducting CSI (Customer Satisfaction Index) follow-ups to enhance service experience.✅ Service Recovery & Resolution Skills – Handling missed appointments and assisting customers with […]
Communications Specialist – Level 1
As a Communication Specialist, you’ll become the heartbeat of our customer interactions. Your role is to ensure smooth communication between customers and our service team. What You’ll Learn & Develop: ✅ Foundational Customer Service Skills – Handling inbound calls with professionalism and empathy.✅ Appointment Scheduling & Coordination – Navigating our scheduling systems for service, rental, […]
Spring 2025 Speaker Series – Errol Doebler
Errol Doebler had a big problem: a traumatic brain injury that doctors said should have taken his life. But as a former Navy SEAL and special agent in the FBI, Errol was not willing to accept “terminal” as a diagnosis. Instead, he got to work, and he got curious. He began to study his behavior, […]
302 (b) Lincoln University
Lincoln University is a comprehensive online training portal that is essential for your professional development, whether you work in sales or service at our dealership. Lincoln University provides in-depth training modules covering all aspects of Lincoln’s vehicle lineup, technologies, sales processes, and service procedures. The service technician courses ensure you stay up-to-date on the latest […]
Excel Training Resources
Enhance your Excel skills with these free training resources! Whether you’re new to Excel or looking to refine your expertise, these resources offer step-by-step tutorials, practical exercises, and tips to improve efficiency. Learn essential functions, data analysis techniques, shortcuts, and more to boost your productivity. Explore the links below and start mastering Excel today! View […]
Discovering Up-Care
Research shows that an approach called “up-care” is three times more effective in building business than the typical approach of “up-selling” that is predominant in the auto industry. This session is intended to start the conversation of how we can seize more of the opportunities available to us every moment of every day. This session […]
503C – Composite Review
Bo Bozard holds monthly review meetings of our NCM 20 Group Composite as an effort to look at key metrics that indicate our performance in both sales, parts and service departments. There are two sessions per month, one for New & Used sales operations (Includes Ford & Lincoln) and one for Parts & Service operations […]
503B – Hiring Deep Dive
Hiring new team members should involve more than simply adding warm bodies to the team. We will explore how high performance teams achieve better results because they not only find capable people, but people who fit the cultuire of the organization and align with the vision and values.
503A – Compliance for Managers
This course will provide our leaders and developing leaders with a comprehensive review of many key compiance and regulatory programs that any manager needs to be familiar with. We are responsibile to our team to be equitable, transparent and provide a safe working environment. The course will provide a thorough knowledge of how we accomplish […]
