503C – Composite Review
Bo Bozard holds monthly review meetings of our NCM 20 Group Composite as an effort to look at key metrics that indicate our performance in both sales, parts and service departments. There are two sessions per month, one for New & Used sales operations (Includes Ford & Lincoln) and one for Parts & Service operations […]
503B – Hiring Deep Dive
Hiring new team members should involve more than simply adding warm bodies to the team. We will explore how high performance teams achieve better results because they not only find capable people, but people who fit the cultuire of the organization and align with the vision and values.
503A – Compliance for Managers
This course will provide our leaders and developing leaders with a comprehensive review of many key compiance and regulatory programs that any manager needs to be familiar with. We are responsibile to our team to be equitable, transparent and provide a safe working environment. The course will provide a thorough knowledge of how we accomplish […]
502E – Communication Internationalities and Techniques – Part 2
We will briefly review the previous four sessions and dig into nine keys to communication so as to equip you with the understanding and tools to communicate more effectively.
501D – Communication Intentionalities and Techniques – Part 1
In theory all oral communication happens in a meeting whether that is a group meeting or one on one. Hence, understanding how to do better meetings is central to more effective communication.
501C – Understanding Empathy and Dignity
Respect is earned, but everybody is worthy of dignity. Empathy is the antidote to shame, but it’s not the same as sympathy. We will explore these concepts to better understand their role in effective communication.
501B – Above the Line / Below the Line and Candor
The simple metaphor of a line and operating above or below it helps people become more aware of how they might be perceived by others. Further we will explore the concept of candor and how it can be a powerful and positive approach to communication.
501A – Intro & Storytelling
We will explore the many ways that we communicate and the importance of effective communication, which is more than just speaking. We will also dig into why storytelling is such a powerful way to communicate a message and connect with others.
601D – “The Infinite Game” Book Review
Life is not always about winning. Sometimes the goal is to keep the game going. This session will explore the differences in these two game theories and help shape your leadership perspective so you are able to get more of the results you truly desire.
601D – “The Way of the Shapherd” Book Review
Great leaders understand that true leadership involves sacrifice and being a servant. The metaphor of a shapherd and his sheep will help you understand some of the simple yet overlooked elements of leadership and challenge you in how you approach leadership.
