402. Communication Center Development

Communications Department – Your Path to Growth

At Bozard, our Communications Center is the first point of contact for our customers—setting the tone for their experience and ensuring seamless interactions. The way we handle each call, schedule each appointment, and resolve customer concerns makes a real impact on satisfaction, loyalty, and trust.

We believe in continuous learning and career development within our Communications team. As you progress, you’ll build advanced skills in customer service, leadership, problem-solving, and dealership operations, preparing you for greater responsibilities and career growth.

Why Choose a Career in Our Communications Center?

💡 Clear Growth Path – We don’t just hire for a job; we invest in your future with structured development at every stage.
💡 Build Transferable Skills – The communication, problem-solving, and leadership skills you gain here will serve you in any industry.
💡 Be a Voice That Matters – You directly impact the dealership’s customer relationships and reputation.
💡 Opportunities Beyond the Role – Many of our leaders started in this department. The skills you develop can lead to opportunities in service advising, customer experience management, and beyond.

Our Communications Center training is a hands-on, interactive learning experience designed to build confidence, efficiency, and customer service expertise. Through real-time call handling, personalized coaching, and continuous feedback, team members will develop the skills needed to communicate effectively, schedule appointments seamlessly, and provide top-tier service. Collaboration is at the heart of our development process—team members will work closely with peers, mentors, and leadership to refine their approach, learn best practices, and problem-solve in a supportive environment. As they progress, they will take on leadership responsibilities, contribute to process improvements, and play a key role in enhancing customer satisfaction and dealership success.

In Person & Online

Job Role Specific

Varies

Lessons

As a Communication Specialist, you’ll become the heartbeat of our customer interactions.

As a Communication Specialist Lead, you take ownership of customer experience beyond

As a Communication Advisor, you’ll step into a role that involves critical

Bozard University is just getting started! Check out our course catalog and about page to find out more!